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Política de devoluciones y reembolsos – MIAMI LOBSTER

Delivery únicamente en Miami , a partir de $100 en un lapso de 24 horas.📦

Política de devoluciones y reembolsos

RETURN POLICY

Standard Return/Refund Policy

We are shipping perishable products and therefore are not able to accept returns. Unlike items that have a longer shelf life, items that are perishable cannot be restocked or resold.

If you are not completely satisfied with your MiamiLobster products for good reason, please contact Miamilobster15@gmail.com within 48 hours of receipt. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we are not able to physically access the product, we ask that you provide detailed photos of the product, label and damage or issue reported.

If you wish to cancel your order, please contact Miamilobster15@gmail.com immediately. If your order has begun fulfillment, we cannot guarantee that it can be canceled and you will be charged for the order.

Return/Refund Policy for Courier Damaged Products

We strive to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address entered at checkout and retrieved on the guaranteed delivery date.

While we strive for every delivery to arrive on time and without issue, delays or damage can occur once the package is in transit via the courier (USPS, Fedex, etc) that are out of our control due to weather, accidents, etc. In the event of damage caused by improper handling or late delivery, we are happy to file a claim and replace the shipment. We ask that you please email Miamilobster15@gmail.com within 48 hours of receipt, provide a description of the damage, and detailed photo(s) of the order in the state it was received. Claim filing is time sensitive and photos are required in order to show proof of damage.

Return/Refund Policy for Damaged Products (non courier related)

We strive to provide a great selection of quality products delivered to your door and guarantee that your order will arrive in great condition when delivered to the address entered at checkout and retrieved on the guaranteed delivery date.

In the unlikely event of damage, we ask that you please email Miamilobster15@gmail.com within 48 hours of receipt, provide a description of the damage, and a photo(s) of the order in the state it was received. We will happily review your order and any reported issues and offer an appropriate resolution which may include replacement of the product in question, credit towards your next box, or a partial/full refund. Since we aren’t able to physically access the product, we ask that you provide detailed photos of the product, label and damage reported.

If your order is returned to us or unable to be retrieved due to incorrect address or refusal of delivery when shipped according to our terms and conditions, we must dispose of the contents and you will not be refunded.

In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be refunded.

If you would like an order that was improperly addressed or not retrieved on the guaranteed delivery date reshipped, you will be charged 50% of the cost for the replacement shipment.

  • 546 w 28th st Hialeah 33010
  • +1 (786) 6597712
  • +1 (786) 7608496

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